Welcome to Panda. Panda is registered as Panda Software House Sdn. Bhd. (“we”, “us” or “our”) and is committed to protecting and respecting your privacy. We will only collect information where it is necessary for us to do so. We will not misuse, sell, or exploit any information provided to us. To ensure that you feel secure when browsing our Site, we strictly observe the legal provisions when processing your personal data and would like to inform you here about our data collection and data use. We will take reasonable steps to prevent unauthorised access to, or disclosure of your Personal Data. However, we do not guarantee that your Personal Data shall be 100% secure.

By signing up with Panda Helpdesk mobile services or website or any of the services of Panda Software House Sdn. Bhd., you agree to the terms and conditions set out in this Privacy Policy, and you hereby acknowledge and agree that we may collect, use and process all Personal Data as described in this policy.

What information do we collect?

1. Personal Information that we may collect includes your company name, user name, full name, email address, password, office number, ext number.
2. You can choose not to provide us with any or all of the information we specify or request, but then you may unable to use our services such as creating tickets, contact the support team, etc.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

1. To personalise and enhance your experience when you visit our website and mobile app
2. To improve our website based on the information and feedback we received from you
3. To provide you with the services and information offered through our website
4. To allow us to administer your registered account with us
5. To inform you of changes made to our website
6. Respond to any queries you may have
7. To conduct market research and statistical analysis, surveys and reports with the aim of improving our Services and Platform
8. To maintain and update our records (including for archiving, when the user become inactive)
9. To support our business, financial and risk monitoring, planning and decision making
10. For such other purposes for which you have specifically authorised us to do so

How do we protect your information?

1. Allow access to personal information only via passwords.
2. We cannot guarantee absolute security on the Internet, but we have implemented up-to-date security measures to protect your Personal Data we hold in our records. We will continue to maintain and improve these security measures over time.
3. Our website may contain links to other websites. We are not responsible for the privacy policies and/or practices on other websites. Once you have left our website, we are not responsible for the protection and privacy of any information you provide. You should read the privacy policy on the website you visit before performing any task or giving out any personal information.

Do we use cookies?

Like any other website, Panda Helpdesk uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

Do we disclose any information to third parties?

We do not sell or trade customer’s personal information collected to third parties.

Your consent

By using our Site, you consent to our privacy policy. If you do not agree with any term of this policy, you must not continue to use the Site.

Changes to our Privacy Policy

We reserve the right to modify and change the Privacy Policy at any time without notice. We will update our Privacy Policy when it is needed and changes will be effective when posted on our Site. You should read our Privacy Policy regularly to be aware of the latest version of the Policy.

Accessing and Updating your personal information

1. Please note that you are responsible for informing us any changes to your personal information or when you believe that the personal information we have in record about you is inaccurate, incomplete, misleading or not up-to-date.
2. You can access, update or change your personal information at any time by logging into your account on our Site.

Contact us

If you have any questions, comments or concerns about this Privacy Policy, please feel free to contact us at: